Posted 3 months ago

Key Duties:

  • Taking responsibility for the Service and Parts Department
  • Managing a team of 2 – 3 staff members
  • Dealing with incoming sales enquiries for parts and servicing.
  • Aftersales technical enquiries.
  • Co-ordination and liaising with workshops on new Orders, Repairs, Warranty issues, Servicing and Breakdowns.
  • Dealing with customer repairs, quoting labour, parts etc
  • Sourcing parts for customer repairs
  • Dealing with warranty repairs, liaising with workshop and updating customers.
  • Processing warranty paperwork and dealing with warranty issues
  • Sending warranty servicing letters to customers.
  • Keeping tacker subscriptions up to date and processing tracker renewals.
  • Updating CRM programme, making sure all orders are sent for invoicing.
  • Resolving invoice queries that relate to Parts, Service, Breakdowns, and repairs.
  • Keeping records of Attachment fleet servicing and allocating costs for fleet attachment damages/ servicing on behalf of the hire team.
  • Ad hoc administrative duties.

Key Competencies:

  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Excellent Team Leader and Management Skills
  • Working technical knowledge of Excavators and Hydraulic Attachments
  • Good working knowledge of MS Office and CRM system
  • Accuracy and attention to detail
  • Good administrative and organisational skills
  • Team player
  • Able to prioritise and process high workloads.
  • Keep calm under pressure.

Previous Experience:

  • Some Technical knowledge – in Plant Attachments
  • 2 years + previous service manager experience.
  • 2 years administration experience

Details:

  • Pay : £35k – £40K + bonus
  • Working hours Monday to Friday 08.00 – 17.00
  • Onsite parking
  • 23 days holiday

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