Key Duties:

• Taking responsibility for the Service and Parts Department
• Managing a team of 2 – 3 staff members
• Dealing with incoming sales enquiries for parts and servicing.
• Aftersales technical enquiries.
• Co-ordination and liaising with workshops on new Orders, Repairs, Warranty issues, Servicing and Breakdowns.
• Dealing with customer repairs, quoting labour, parts etc
• Sourcing parts for customer repairs
• Dealing with warranty repairs, liaising with workshop and updating customers.
• Processing warranty paperwork and dealing with warranty issues
• Sending warranty servicing letters to customers.
• Keeping tacker subscriptions up to date and processing tracker renewals.
• Updating CRM programme, making sure all orders are sent for invoicing.
• Resolving invoice queries that relate to Parts, Service, Breakdowns, and repairs.
• Keeping records of Attachment fleet servicing and allocating costs for fleet attachment damages/ servicing on behalf of the hire team.
• Ad hoc administrative duties.

Key Competencies:

• Excellent written and verbal communication skills
• Excellent customer service skills
• Excellent Team Leader and Management Skills
• Working technical knowledge of Excavators and Hydraulic Attachments
• Good working knowledge of MS Office and CRM system
• Accuracy and attention to detail
• Good administrative and organisational skills
• Team player
• Able to prioritise and process high workloads.
• Keep calm under pressure.

Previous Experience:

• Some Technical knowledge – in Plant Attachments
• 2 years + previous service manager experience.
• 2 years administration experience

Details:

• Pay : £35k – £40K + bonus
• Working hours Monday to Friday 08.00 – 17.00
• Onsite parking
• 23 days holiday